SP52948 Lot 158 unresolved problems in unit and building they live in
As of late April 2025, many common-property long-term problems existed in Lot 158 and Block A where they live. They were completely ignored by Waratah Strata Management and Uniqueco Property Services.
As part of evidence for NCAT case 2024/00454780, video evidence was collected on 13 April 2025:
SP52948-Lot-158-dead-intercom-video-1-13Apr2025 (video)
SP52948-Lot-158-dead-intercom-video-2-13Apr2025 (video)
SP52948-Lot-158-ensuite-bathroom-good-ventilation-and-suction-14Apr2025 (video)
One of many attempts to engage them was an email sent on 27 October 2023, a day after AGM 2023 where Lot 158 prevented illegal renewal of three-year contract with Uniqueco Property Services:
SP52948-Lot-158-unresolved-common-property-issues-Oct2023
Because Waratah Strata Management (Mr. Robert Crosbie and Mr. Heath Crosbie) and committee members (Mr. Stan Pogorelsky, Mr. John Gore, Ms. Genelle Godbee, Mr. Ramesh Desai, Ms. Kathryn Cutler, Mr. Carlos Fornieles Montoya, Mr. Andrew Ip, and Mr. Jeffery Wang, whilst Mrs. Marianna Paltikian was notified through strata manager) did not answer any questions about dubious expenses at AGM 2023, Uniqueco Property Services was also asked to provide their responses:
SP52948-AGM-2023-dubious-invoices-24Oct2023
On 17 September 2024, Waratah Strata Management manipulated Open Work Orders and removed 12 issues, including still outstanding Lot 158 sunroom leaks. Screenshots of first page on Waratah Strata website for SP52948 Open Work Orders at 16:14 hours and 16:24 on 17 September 2024 were significantly different:
SP52948-Waratah-Strata-Management-forgery-of-Open-Work-Orders-17Sep2024
Unredacted screenshots on 16 and 17 September 2024 tell the full story:
SP52948-Maintenance-folder-Open-Work-Orders-16Sep2024
SP52948-Maintenance-folder-Open-Work-Orders-forged-removal-of-issues-17Sep2024
Status of allegedly Closed Work Orders on 17 September 2024:
SP52948-Maintenance-folder-Closed-Work-Orders-page-1-17Sep2024
SP52948-Maintenance-folder-Closed-Work-Orders-page-2-17Sep2024
SP52948-Maintenance-folder-Closed-Work-Orders-page-3-17Sep2024
SP52948-Maintenance-folder-Closed-Work-Orders-page-4-17Sep2024
SP52948-Maintenance-folder-Closed-Work-Orders-page-5-17Sep2024
SP52948-Maintenance-folder-Closed-Work-Orders-page-6-17Sep2024
SP52948-Maintenance-folder-Closed-Work-Orders-page-7-17Sep2024
SP52948-Maintenance-folder-Closed-Work-Orders-page-8-17Sep2024
SP52948-Maintenance-folder-Closed-Work-Orders-page-9-17Sep2024
Since late 2020, water leak on ceiling in Lot 158 sunroom has been ignored by Waratah Strata Management. Not only it creates electrical hazard, occasional faul smell, but is also against the strata laws not to maintain common property.
Repetitive requests to maintain sunrooms in the complex and ensure they are watertight were ignored by Waratah Strata Management:
SP52948-Lot-158-request-for-repair-of-sunroom-water-leaks-29Nov2020
Difference between areas where water leaks are predominant on the ceiling are obvious:
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-1-12May2021
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-3-12May2021
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-4-12May2021
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-6-12May2021
Even on days when only light rain is present, the dampness of the ceiling near electrical lighting is a health and safety risk, as shown by photos on 28 November 2021:
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-1-28Nov2021
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-2-28Nov2021
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-3-28Nov2021
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-4-28Nov2021
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-5-28Nov2021
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-6-28Nov2021
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-7-28Nov2021
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-8-28Nov2021
Since 2020, the deterioration of the ceiling is obvious.
Photo taken in Lot 158 sunroom on 3 February 2022 shows that unrepaired water leak (fire and OH&S risks) is unresolved since September 2020:
Photos taken in Lot 158 sunroom on 7 September 2022 shows that unrepaired water leak (fire and OH&S risks) is unresolved since September 2020:
Photos taken in Lot 158 sunroom on 25 November 2022 shows that unrepaired water leak (fire and OH&S risks) is unresolved since September 2020:
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-since-Sep2020-photo-1-25Nov2022
Lot 158 had problems with sunroom leaks since 1998 (to this day, there are many plumbing problems in the complex), and after serios escalation to Meriton Apartments, they were resolved in May 1999. Due to poor performance of MDA Strata Services, which many owners complained about at the time, they were forced to resign:
Issues with water leaks in sunroom of Lot 158 in 1998/1999:
Lot 158 charged MDA Strata Services for lack of their service:
SP52948-invoice-for-MDA-Strata-Service-for-work-done-by-owner-instead-of-strata-manager-26May1999
Appearance of ceiling in Lot 158 sunroom shows significant deterioration due to water leaks on 3 July 2023:
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-1-3Jul2023
Appearance of ceiling in Lot 158 sunroom shows status on 30 January 2024:
SP52948-Lot-158-sunroom-water-leak-near-electrical-lighting-photo-1-30Jan2024
Screenshot on Waratah Strata website on 15 August 2023, shows that Lot 158 sunroom issue, along with number of other old problems, still existed:
SP52948-waratahstrata.com.au-website-Maintenance-Open-Work-Orders-page-1-15Aug2023
Screenshot on Waratah Strata website on 30 January 2024, shows that Lot 158 sunroom issue, along with number of other old problems, still existed:
SP52948-waratahstrata.com.au-website-Maintenance-Open-Work-Orders-page-1-30Jan2024
Screenshot on Waratah Strata website on 19 February 2024, shows that Lot 158 sunroom issue, along with number of other old problems, still existed:
SP52948-waratahstrata.com.au-website-Maintenance-Open-Work-Orders-page-1-19Feb2024.png
Evidence that Waratah Strata Management and Uniqueco Property Services discriminate against Lot 158 and some other owners - in FY 2023, $1,700.00 (GST excl) was spent on resolving sunroom leak in Lot 38, but Lot 158 was ignored since late 2020:
SP52948-FY-2023-sunroom-leak-repairs-discriminating-Lot-158
Screenshot on Waratah Strata website on 19 February 2024, shows that Lot 158 sunroom issue, along with number of other old problems, still existed:
SP52948-waratahstrata.com.au-website-Maintenance-Open-Work-Orders-page-1-19Feb2024
Video of Lot 158 sunroom ceiling on 19 February 2024:
Water leaks in Lot 158 sunroom increased and became more dangerous after rains in June 2024, which Lot 158 reported to Waratah Strata Management and Uniqueco Property Services many times:
Humidity measurements on the sunroom ceilings show excessive ratings, where the vendor recommendations were clear and unambiguous - readings in Lot 158 sunroom of aroud 25% are dangerously high:
Photo of Lot 158 sunroom ceiling on 15 November 2024:
On 28 November 2024, at AGM which had lot of problems and false information for owners (including Waratah Strata Management hiding their insurance commissions in agenda for the meeting), a group of owners decided to NOT MAINTAIN COMMON PROPERTY in Lot 158:
This was not surprising because even fire safety has been ignored for many years, as per Uniqueco Property Services' email to Waratah Strata Management on 4 February 2021 delaying work until they get formal orders from City of Ryde Council:
SUU Insurance penalized owners through high premiums in September 2024 and sent stern warnings not allowing any insurance claims related to fire safety in the future:
Lot 158 sunroom water leaks and fire safety dangers were still very evident on 16 January 2025 and continued throughout 2025:
Intercom in Lot 158 is faulty and seldom operated properly for many years.
All intercom access points were scheduled to be tested in Block A on 10 February 2022. Lot 158 complained about their device not working several times and no repair or checks were done. On 10 February 2022, Lot 158 was not visited by H&T Security:
Discriminatory attitude towards Lot 158 is shown by example of repairs in other units in 2018 (directly authorised and approved by Waratah Strata Management), but not Lot 158:
In 2014, SP52948 spent $7,760.22 (GST excl) on intercom replacements in four buildings, but not Lot 158:
In 2023, SP52948 spent $6,869.23 (GST excl) on intercom replacements in four buildings, but not Lot 158:
This issue was again confirmed on 9 June 2024 at around 12:35 hours. Lot 158 visitors with young baby were left waiting in front of the building for several minutes because the intercom would not open the entrance door in Block A. Eventually, Lot 158 owner was forced to go to ground floor and open the entrance door in person.
This issue was yet again confirmed on 7 August 2024 at around 10:38 hours. Lot 158 female visitor with two young daughters were left waiting in front of the building for several minutes because the intercom would not open the entrance door in Block A. This was directly witnessed by Uniqueco Property Services Director Steve Carbone who took no action to help. Eventually, Lot 158 owner was forced to go to ground floor and open the entrance door in person.
On 23 January 2025 at around 12:29 hours, Australia Post delivered a small parcel and Lot 158 was unable to open Block A entrance door as intercom was faulty. Lot 158 was forced to go to ground floor and open the entrance door in person.
On 28 March 2025 at around 14:35 hours, Australia Post delivered a small parcel and Lot 158 was unable to open Block A entrance door as intercom was faulty. Lot 158 was forced to go to ground floor and open the entrance door in person.
Repeated complaints about sightings of silverfish.
SP52948-Waratah-Strata-management-ignored-repeated-complaints-about-sightings-of-silverfish-7Jul2020
Silverfish was caught near entrance to Lot 158 on 27 September 2022:
SP52948-silverfish-caught-near-entrance-to-Lot-158-27Sep2022
SP52948-repeated-incident-with-silverfish-Lot-158-kitchen-16Dec2022
SP52948-repeated-incident-with-silverfish-Lot-158-bathroom-26Dec2022
Sighting of silverfish in Lot 158 foyer on 7 January 2023
Sighting of silverfish in Lot 158 bathroom on 24 January 2023
Sighting of silverfish in Lot 158 kitchen on 3 February 2023
Sighting of silverfish in Lot 158 bathroom on 12 October 2023
Sighting of silverfish in Lot 158 foyer on 15 October 2023
Sighting of silverfish in Lot 158 foyer on 22 October 2023
Sighting of silverfish in Lot 158 main bathroom on 13 December 2023
SP52948-repeated-incident-with-silverfish-Lot-158-bathroom-video-1-17Jan2024 (video)
Sighting of silverfish in Lot 158 main bathroom on 6 February 2024
Sighting of silverfish in Lot 158 kitchen on 17 February 2024
Sighting of silverfish in Lot 158 cabinet on 7 April 2024
Sighting of silverfish in Lot 158 main bathroom on 5 June 2024
SP52948-Lot-158-bathroom-silverfish-sighting-26Nov2024
Second sighting of silverfish in Lot 158 (this time in laundry) on 26 November 2024
Uniqueco Property Services was aware of ongoing problems with water leaks and humidity in the building complex, as video of insufficent attempts to rectify it near Block A fire door 1 showed on 3 November 2024:
SP52948-Block-A-basement-damaged-fire-door-and-poor-remediation-of-high-dumpness-3Nov2024 (video)
Sighting of silverfish in Lot 158 foyer on 27 February 2025
Sighting of silverfish in Lot 158 foyer on 4 March 2025
Sighting of silverfish in Lot 158 bathroom on 3 April 2025
One of Lot 158 remote controls suddenly stopped working in early 2020, in spite of fact it was quite new and given to Lot 158 by another tenant who moved out of complex. Instead of checking it, Mr. Steve Carbone from Uniqueco Property Services sent this SMS:
Whilst Lot 158 is typically singled out, occasionally staff of Uniqueco Property Services threaten other owners. Here are examples of notices cleaner Steve Westrip left for many days in basement of Blocks C and D in September and October 2021:
And another example: on 21 July 2021 Lot 158 sent this inquiry to Waratah Strata Management, which was never replied to:
"As part of the document search on 31 May 2019, tenant's complaint (Lot 12) was found in regards to behaviour of Uniqueco Property Services staff on 18 March 2019.
Response to her, or evidence of any disciplinary action against staff, was not found.
Please provide an update on this matter.
Attachment SP52948-owner-complaint-against-Steve-Westrip-18Mar2019.pdf"
Poor ventilation in one bathroom and laundry, unresolved since June 2018.
Evidence that Waratah Strata Management and Uniqueco Property Services discriminate against Lot 158 - in FY 2023, $5,008.64 (GST excl) was spent on resolving ventilation problems in multiple lots, but Lot 158 was ignored since 2018:
On 3 June 2024, there was a shy notice about three rooftop exhaust fans not working in Block A:
Since then, there is a significant lack of fresh air in Lot 158 two bathrooms and laundry, which culminated with strong cigarette smoke at around 2:30 hours in the morning on Saturday 22 June 2024 - it was unbearable amount of smoke which came through vent in en-suite bathroom. Further checks of vents in two bathrooms provided the evidence or almost non-existent air suction in en-suite bathroom:
SP52948-Lot-158-ensuite-bathroom-vent-not-operational-22Jun2024 (video)
SP52948-Lot-158-main-bathroom-vent-partially-operational-22Jun2024 (video)
Even as late as 17:30 hours, when Lot 158 owners returned home, the smell of cigarettes was present in the whole unit, so much that there was a need to isolate vent in en-suite bathroom.
Under pressure from few owners, Uniqueco Property Services allegedly organised replacement for one of the roof-top fans on 25 June 2024, forgetting that there was already an incident with the same fan(s) on 3 June 2024:
SP52948-Block-A-one-roof-top-exhaust-fan-failure-25Jun2024
As of 18 August 2024, there was no evidence that Uniqueco Property Services completed replacement for one of the roof-top fans in Block A as promised on 25 June 2024:
SP52948-Lot-158-main-bathroom-weak-ventilation-18Aug2024 (video)
SP52948-Lot-158-laundry-weak-ventilation-18Aug2024 (video)
SP52948-Lot-158-main-bathroom-weak-ventilation-18Aug2024 (video)
Block A roof membrane was not properly repaired or upgraded since 1997.
In July 2012, SP52948 organised professional report on condition of the complex and paid more than $12,000.00 to Napier & Blakely. The report showed serious issues that needed attention, so Solicitor Adrian Mueller, BCS Strata Management, and committee members (with special emphasis on then-Chairperson Bruce Copland) made a decision to hide it from all owners and CTTT (case SCS 12/32675):
SP52948-Building-report-Napier-and-Blakeley-Jul2012
In their report, Napier & Blakeley recommended roof membranes be addressed in 2-5 years from 2012.
Planning for maintenance of roofs was allegedly delayed until year 2023 in 10-Year Capital Works Fund Plan in March 2017 without consultation with owners corporation. Waratah Strata Management and EC members, without consultation with owners corporation allegedly approved the 10-Year Capital Works Fund plan in March 2017, which, among the other concerns, delayed maintenance of roofs until year 2023 (directly discriminating against owners in Block A and C, because half of Block B and whole Block D were completed in 2015/2016).
The most revealing figures are related to when to rectify roof problems (major issue in the complex):
In BIV’s plan in March 2017, it was recommended to complete the work in August 2023 at estimated cost of $571,275.00:
SP52948-BIV-report-Capital-Works-Fund-Mar2017
In BIV’s plan in October 2021, it was recommended to delay the work to September 2031 at estimated cost of $900,722.00:
SP52948-BIV-report-Capital-Works-Fund-6Oct2021
Kintyre completed patchy roof membrane repairs without tender, warranties, and without approval by owners corporation at any meeting at cost of $28,892.00 in March 2012, and Napier & Blakely report in July 2012 clearly dismissed it as improperly done job.
BCS3372672-Kintyre-roof-repair-Block-B-27Mar2012
Since July 2012, full repairs of roof membrane on Block A, as listed in Napier & Blakeley's professional report at cost of $12,144.00, were listed as important maintenance task that has not been completed yet:
SP52948-Napier-and-Blakeley-invoice-30Jul2012-BCS4011227
That makes Block A roof not properly maintained for almost 28 years now, which is against professional recommendations to do it around every 10 years.
Half of Block B and whole Block D received full root membrane replacement in 2015/2016 without tender that was "won" by Kintyre:
$7,785.00 Block D: roof membrane - fourth part
$25,000.00 Block D: roof membrane - third part
$32,786.00 Block D: roof membrane - second part
$43,714.00 Block D: roof membrane - first part
$35,613.60 Block B: roof membrane - second part
$23,742.40 Block B: roof membrane - first part
Waterproofing one whole roof in Block D cost SP52948 around $107,000.00 (GST inclusive). One a half roofs (Blocks B and D only) were done at cost of around $170.000,00.
Waratah Strata Management and maintenance staff were contacted to submit this information to owners multiple times since 2018, which they declined.
Due to long-term neglect of roofs, Kintyre decreased warranties for roof membranes on half of Block B and whole Block D to only five years (down from originally expected 15 years):
SP52948-roof-repairs-15-year-warranty-impossible-due-to-neglect-Kintyre-invoice-27Feb2015
In period from AGM in October 2016 to February 2017 the complex was dysfunctional because it did not have Secretary, Treasurer, and Chairperson elected from the Executive Committee members. Waratah Strata Management, by alleged contractual obligations, took all those roles.
At least 24 repairs for water-related issues in Lot 191 were completed in period September 2011 to January 2019, of which six were reported in lift of Block A since Waratah Strata Management took office on 1 February 2017. The cost estimate (strata managers hide information for few of the events) is above $20,000.00 from owners corporation funds.
Number of water leaks on the roof of Block A and other lots on top floor of Block A( 189 and 190 as examples). The costs for repetitive repairs without proper warranties also goes in thousands.
It increased our insurance risk, which was evident from 2012.
Warning by NCS Plumbing about major work required in Lots 189, 190, 191, and 192 on 24 February 2016 which maintenance staff, BCS Strata Management, and Waratah Strata Management deliberately withheld from owners:
BCS15039233-NCB-Plumbing-water-leak-Lot-191-192-24Feb2016
Extract from their invoice:
Please note: to fix all these ongoing water leaks throughout units 189, 190, 191 and 192 would be a very big job, as all the ceilings would need to be pulled down throughout all these units kitchens, bathrooms and possibly hallways and bedrooms to access all the piping.10-Year Capital Works Fund is useless and never approved with proper evaluation at any general meeting:
SP52948-discrepancies-in-BIV-report-for-10-Capital-Works-Fund-in-2017-and-2021-updated-Jan2025
Continuous smoking-related problems and common funds/property maintenance problems, which Lot 158 reported to Waratah Strata Management and Uniqueco Property Services many times:
SP52948-continuous-problems-with-smoking-and-health-hazards
Health of Lot 158 is severely affected by smoke and poor ventilation, and Waratah Strata Management and Uniqueco property Services ignored all pleas and warninga about it. Few of many examples:
SP52948-Waratah-Strata-Management-ignored-15-complaints-about-smoking-1Aug2020
SP52948-Waratah-Strata-Management-ignored-smoking-problems-23Dec2020
SP52948-Waratah-Strata-Management-ignored-smoking-problems-and-health-issues-11Apr2021
Continuous delays and non-compliance with strict fire and OH&S regulations, which Lot 158 reported to Waratah Strata Management and Uniqueco Property Services many times:
SP52948-continuous-delays-with-fire-and-OHS-problems
On 31 March 2025, City of Ryde sent the following email to Waratah Strata Management:
Good morning Waratah Strata,
Council has received a compliant regarding ongoing issues that have been bought to our attention. We acknowledge Councils orders for the non-compliances of SP52948, within the order request the Owners corporation to follow the Core Consulting fire Engineers report.
The complainant, speaks about the lack of transparency in communication with owners. Correspondence from yourself on the 19/03/2025 states that an alternative Consultant will be overseeing the work that Core consulting has recommended. To ensure transparency please inform all owners that the work is going to be done in accordance with Core Consulting report. Once the work has been completed the work will need to signed off by either Core Consulting or a registered A1 Certifier or Fire Engineer who is registered with the Building Commissioner’s Office. The matters raised, particularly the outstanding fire safety work orders are to be followed up by the Strata Manager, The compliant also has issues with the process for remediation works, and the reported inconsistencies in work order listings on the Waratah Strata website. Additionally, we will investigate the reported unauthorized renovations in Lot 79 and assess whether they pose safety risks.
https://www.fairtrading.nsw.gov.au/about-fair-trading/our-services/resolving-issues/building-complaints.
I will forward this response on to the complainant.
Looking forward to hearing from you regarding the above.Waratah Strata Management and Uniqueco Property Management refused to publish this information for owners and NCAT.
Major renovations without general meetings and registration of Special By-Laws, which Lot 158 reported to Waratah Strata Management and Uniqueco Property Services many times:
Leaning colorbond fence in Lot 147, unattended for many years, risking Lot 158 when they walk around the building:
Photo taken on 5 September 2023:
Photo taken on 30 August 2024:
Video taken on 20 April 2025:
SP52948-Block-A-Lot-147-unmaintained-colorbond-fence-20Apr2025 (video)
Some of work that took excessive time to resolve for SP52948 Lot 158 problems in their unit
Lack of repairs, or prolonged delays are common, predictive, and persistent.
Here is one example of four issues in Lot 158 in April 2020:
SP52948-Lot-158-report-of-near-miss-incident-with-vent-grille-in-main-bathroom-15Apr2020
SP52948-response-by-Uniqueco-Property-Services-about-lack-of-maintenance-in-Lot-158-9Dec2019
SP52948-Lot-158-outstanding-dangers-due-to-lack-of-maintenance-of-common-property-12May2021
Waratah Strata Management failure to organize gas meter replacement for Lot 158:
On Tuesday, 19 July 2022, somebody who claimed to be from Jemena, left voice message on Lot 158 mobile phone asking for permission to replace gas meter.
As this was not organised through building or strata manager, Lot 158 approached their gas service provider and asked them for clarification. Service provider immediatelly prepared an email for Jemena and promised to notify Lot 158 as soon as a response was provided to them.
Two days later, Jemena representative called again.
This is how Lot 158 dealt with the request:
Jemena was notified that no public information existed abouth such work in Lot 158 or any other unit in the complex, which was different from process in April 2022, when official notice was published on notice boards, advising owners of 46 units replacing gas meters:
Jemena was asked to disclose who had provided them with mobile phone number of Lot 158. They confirmed they got it from Waratah Strata Management, which would have been an unauthorized disclosure of private information to third party.
Jemena was asked to contact strata manager to inform owners about pending gas meter replacements in the complex. Jemena tried to force Lot 158 to do it and was rejected because it was not owner's duty to chase strata manager for managing common property.
Jemena was asked to provide written request to Lot 158, explaining reasons for gas meter replacement, length ot time required to do the work, proposed dates, and so on.
Jemena was notified that Lot 158 gas service provider contacted them to obtain information on behalf of Lot 158. Jemena representative claimed they had not received such request.
Jemena approached Waratah Strata Management two times which Lot 158 has evidence of (on 30 December 2022 and 9 January 2023). It appears no response was received:
As of 13 December 2023 hot water meter was still not replaced in Lot 158, but Zinfra sent us an email as follow up to our repeated complaint on 11 December 2023, which was also sent to Waratah Strata Management (Mr. Robert Crosbie and Mr. Heath Crosbie) and Uniqueco Property Services (Mr. Steve Carbone and Mrs. Sandra Carbone):
Lot 158 also opened an inquiry about SP52948 compliance with Clause 7.1 – Wrongful and Illegal Use of Energy in Deemed Standard Connection Contract:
Finally, just one week before Christmas (18 December 2023), 18 units were scheduled for gas meter replacement, thanks to Lot 158:
Lot 158 external door needed touch of paint but due to lack of proactive services by Waratah Strata Management and Uniqueco Property Services, it was done privately in June 2024. It was useless to wait for their actions any longer.
Repetitive requests to repair vent grilles in Lot 158 bathrooms were ignored by Waratah Strata Management until serious risks to safety were experienced:
SP52948-report-on-accident-with-fallen-vent-grille-in-main-bathroom-9Feb2020
SP52948-Lot-158-report-of-near-miss-incident-with-vent-grille-in-main-bathroom-15Apr2020
SP52948-Lot-158-report-on-potential-vent-grille-problem-in-ensuite-bathroom-26Sep2020
SP52948-report-on-near-miss-incident-vent-grille-in-ensuite-bathroom-15Feb2021
Letterbox of Lot 158 was the only one which had paint damages in 2021, 2022 and first half of 2023:
Significant amount of junk mail thrown on the ground near Lot 158 letterbox (photo taken on 28 December 2020). It does not happen to other areas of letterboxes:
Letterbox of Lot 158 was the only vandalised property, not once but two times in 12 months prior to December 2021 (photo taken on 22 December 2021):
SP52948-Lot-158-new-letterbox-no-junk-mail-sign-video-2May2022.mp4
Long-term non-compliance of fire safety for Lot 158 external door (it took more than 10 years to resolve it!):
Long-term with foul smell and toilet flushing in one of Lot 158 bathrooms.
Problem in Lot 158 with water disappearing in toilet bowl and creating foul smell reported and attempted to be resolved by plumbers four times since 2011. Here is the listing of previous complaints and dates:
16 November 2011 (sent to BCS Strata Management)
12 April 2014 (sent to BCS Strata Management)
11 April 2014 (sent to BCS Strata Management)
27 November 2019 (sent to Waratah Strata Management)
21 May 2022
SP52948-refusing-to-repair-common-property-and-using-dismissive-language-20Oct2019
SP52948-response-by-Uniqueco-Property-Services-about-lack-of-maintenance-in-Lot-158-9Dec202019
Major event with blown window frame in the complex - in this special case owners of Lot 158 missed to be hit by massive sunroom window frame that was blown by winds in Lot 190 by several minutes.
Third event with horrific window frame being blown on sun-room happened in complex on 29 November 2020 (this time it was Lot 190 on level 7 in Block A).
Videos and photos taken on the day and in aftermath of the event:
Lot-190-report-of-sunroom-window-frame-blown-away-29Nov2020 (video)
Lot-190-window-frame-blown-out-warning-to-Waratah-Strata-Management-30Nov2020 (video)
Lot-190-sunroom-window-frame-blown-away-by-wind-video-1-29Nov2020 (video)
Lot-190-sunroom-window-frame-blown-away-by-wind-video-2-29Nov2020 (video)
Lot-190-sunroom-window-frame-blown-away-by-wind-video-3-29Nov2020 (video)
Lot-190-sunroom-window-frame-blown-away-by-wind-video-4-29Nov2020 (video)
Lot-190-sunroom-window-frame-blown-away-by-wind-since-29Nov2020-video-1-5Dec2020 (video)
Lot-190-sunroom-window-frame-blown-away-by-wind-since-29Nov2020-17Dec2020 (video)
updated-request-for-Lot-190-blown-sunroom-frame-18Dec2020 (video)
Lot-190-replacement-of-sunroom-window-frame-blown-away-by-wind-video-1-21Dec2020 (video)
Lot-190-replacement-of-sunroom-window-frame-blown-away-by-wind-video-2-21Dec2020 (video)
Lot-190-replacement-of-sunroom-window-frame-blown-away-by-wind-video-3-21Dec2020 (video)
SP52948-third-major-incident-in-complex-blown-window-frame-in-sunroom-29Nov2020
SP52948-update-on-third-major-incident-in-complex-blown-window-frame-in-sunroom-30Nov2020
Strata funds paid $12,270.00 for repairs and insurance company declined to cover the costs of repair due to previous incidents and risks:
Insurance declined to reimburse owners corporation - an information that Waratah Strata Management, Uniqueco Property Services, and committee members hid from owners:
SP52948-Waratah-Strata-Management-ignored-Lot-158-submissions-for-EC-meeting-2Feb2021
Insurance company and broker also refused to reply to concerns about this event:
SP52948-concerns-about-insurance-policy-QUSS042715-BCB-ref-94537-30Aug2022
Uniqueco Property Services and Waratah Strata Management continued to act with negligence of maintaining common property. On 2 August 2024, they received two emails, which they refused to share with owners, City of Ryde Council, and insurance company:
UPDATE Strata Plan SP52948 risks and Insurance Policy 06S3320703 on 2 August 2024
UPDATED PROBLEM REPORT: SP52948 persistent fire and OH&S safety issues in case FSS2014/7 on 2Aug2024
There are few more Lot 158 emails which Waratah Strata Management and Uniqueo Property Services ignored since then:
Fwd: UPDATE Strata Plan SP52948 risks and Insurance Policy 06S3320703 on 2 August 2024
Fwd: UPDATE PART 2 Strata Plan SP52948 risks and Insurance Policy 06S3320703 on 2 August 2024
REQUEST SP52948 documents for Lot 158 in NSW Fair Trading case 00994497 (email sent on 3 September 2024)
Fwd: SUMMARY Mediation Case 00994497 and NSW Fair Trading Case 11317277 (escalation to NSW Fair Trading Commissioner Natasha Mann)” (email sent on 25 September 2024)
REPORT Part 5 - Fire and safety audits for SP52948 – 5Nov2024
REQUEST - Prepare responses to Lot 158 at AGM 2024 (email sent on 5 November 2024)
WARNING 52.42% levy increase for SP52948 FY 2025, record deficit in Admin Fund, fire safety issues, and insurance problems on 5Nov2024
Re: REPORT Part 5 - Fire and safety audits for SP52948 - 5Nov2024” (email sent on 13 November 2024)
REQUEST SP52948 documents for Lot 158 in NSW Fair Trading case 00994497 (email sent on 3 September 2024)
SUMMARY SP52948 Lot 158 comments and amendments for AGM 2024 on 15Nov2024 (email sent on 15 November 2024)
More information and evidence of mismanagement was shared in NCAT case 2024/00454780.
