Subject:
PROBLEM REPORT: SP52948 Elevator in Block A out of service and delayed Liftronic work for two and half months in spite of documented problems - 19Feb2020
From:
SP52948 owner
Date:
19/2/20, 8:08 pm
To:
Robert Crosbie Waratah Strata Management, Frank Tallaridi Waratah Strata Management

Good evening,

a) Yesterday, elevator in Block D entered eight day out of service.

And it was eight day that notice board in Block D had no information about elevator problems.


b) On 9 December 2019, Uniqueco Property Services tried to dismiss repeated complaints about poor operation of elevators in the complex and gave promise that Liftronic would address it in the following two weeks (attachment "SP52948-Uniqueco-Property-Services-promise-for-elevator-maintenance-and-forced-to-deliver-due-to-repeated-failures-two-months-later-on-19Feb2020.png").

That did not happen in December 2019, nor in January 2002, nor until today - 19 February 2020 - almost two and half months later.


c) Based on documented problems with elevators, Liftronic was finally requested to recheck them today (attached is a photo taken from notice board in Block A "SP52948-Liftronic-urgently-called-back-to-retest-all-four-elevators-over-period-of-three-days-just-three-months-after-major-upgrades-19Feb2020.jpg").

This was, without any doubt, forced by tireless work of Lot 158 owners, and complaints from owners in Block D.


d) Around 13:43 hours today, owner of Lot 158 was unable to use elevator in Block A. Attachment "SP52948-elevator-in-Block-A-out-of-service-at-1343-hours-19Feb2020.jpg".

Normally, one of the fire doors in Block A would be open for owners to walk up from garage areas and make their access to upper floors convenient and easy.

Fire doors 1 and 2 were not opened today (attachment "SP52948-Fire-door-1-closed-while-elevator-in-Block-A-out-of-service-19Feb2020.jpg"), making it more difficult for owners in Block A to go to upper floors while the elevator was out of service.

Whilst the fire doors were closed, staff of Uniqueco Property Services were comfortably sitting in the office provided to them from owners corporation.


Regards,