Investigative Journalism and Learning Hub - Waratah Strata Management ignored complaint about SP52948 Block D elevator out of order for nine hours on 11 February 2020

From:	SP52948 owner
To:	Robert Crosbie, Frank Tallaridi
Subject:	PROBLEM REPORT: SP52948 Elevator in Block D out of order for at least nine hours and still not operational as of 17:03 hours - 11Feb2020
Date:	11/2/20, 5:04 pm

Good afternoon,

Some time around 06:10 hours this morning, strong alarm sounded from Fire Door 2 in Block A. At time when most people are still asleep, the sound certainly disturbed many owners and tenants.

Based on Lot 158 tireless efforts to enforce good and reliable services for all owners and tenants with the same rights and privileges in the complex, immediate checks were done in the basement.

It turned out that the elevator in Block D (third one Lot 158 has collected evidence for in last two and a half months) was out of order at 06:35 hours.

It is possible that the elevator was broken for much longer before 06:35 hours.

At the same time, fire door in Block D was wide open and unattended.

maintenance staff did not publish notices near elevator doors on any of the floors in Block D.

Throughout the morning, Lot 158 witnessed two visits by different Liftronic staff.

Second audit was done at around 13:53 hours. The elevator in Block D was still out of order.

At the same time, fire door 2 in Block A was wide open and unattended.

maintenance staff did not publish notices near elevator doors on any of the floors in Block D.

Third audit was done at around 16:06 hours. The elevator in Block D was still out of order.

At the same time, fire door 2 in Block A was wide open and unattended.

maintenance staff did not publish notices near elevator doors on any of the floors in Block D.

As of this moment, the elevator in Block D has been out of order for AT LEAST NINE HOURS.

Further checks throughout the evening might show even worse status.

Photo evidence is enclosed.

Regards,