Investigative Journalism and Learning Hub - Waratah Strata Management Excuses for Not Providing Full Access to SP52948 Documents on 9 May 2019

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Robert Crosbie wrote:

We write with regard to your various recent correspondence and respond as follows:

We are happy to book a strata inspection for you on either 24 or 31 May at 9.30am. Please confirm which date you wish to book.

As noted in the committee meeting minutes of 21/3/19 the USB provided by BCS at change of strata managers was provided to Eastwood Police to allow them to investigate the complaint you lodged with them. We have a copy of all correspondence with Detective Sergeant in relation to that lost USB. We also have a copy of all correspondence to BCS requesting they provide another copy. Thank you for advising that you have a copy of that USB. As a concerned owner at the property we are sure you will be willing to provide a copy of that USB for the Owners Corporations records. If yes, we ask you to bring a copy with you on 24 or 31 May. We are happy to reimburse you the cost of the USB if you wish.

As advised in the letter that was sent to all owners in March, Waratah Strata Management’s server was involved in a ransomware attack. This resulted in our server being encrypted. The hacker was also able to gain access to our cloud based backup service which was also encrypted. As a result a large portion of the owners corporations archive records are no longer available. All financial records are intact, along with all agendas & minutes, insurance records, strata plan files, etc. Much of our email correspondence is still available via Microsoft Exchange, but emails and other electronic correspondence that had previously been saved to our electronic archives are no longer available. We advise that all available records will be provided to you during your inspection, but make you aware some records are no longer available.

The remainder of your recent correspondence has been dealt with at the committee meeting held on 2/5/19. (Copy attached).

Regards

Robert Crosbie

Waratah Strata Management

P.O. Box 125, Eastwood NSW 2122