Please forward this to Mr. Greg Nash.
Open Letter to Managing Director and CEO of Pica Group - parent company of BCS Strata Management
Firstly, your link for complaints is broken:
Pica-Group-broken-link-for-lodging-complaints-Dec2016
Back on 9 December 2015, somebody from BCS Strata Management publicly stated that your office
would investigate all claims of mismanagement by BCS Strata Management (Epping branch).
So far, there are no attempts to contact me and no results published by Pica Group.
This was published first time on ProductReview website on 17 November 2014:
BCS-Strata-Management-owners-complaint-productreview-website-part-1-17Nov2014
BCS staff did not reply or attend to any of many issues until 9 December 2015 (one year and one month later)
when Managing Director and CEO of Pica Group (or staff on his behalf) promised to investigate claims:
Greg-Nash-promise-investigate-BCS-Strata-Management-9Dec2915
On 18 December 2015 I forced document search (SSMA 1996 S108), which, for the fifth year in a row,
showed that BCS Strata Management refused to provide access to financial files and other strata documents.
Branch Manager refused to come out to hear my complaint (he was hiding behind desks in the back
of the room at Epping office). In front of Strata Manager, I called office of Managing Director and CEO
of Pica Group and left voice mail:
BCS-Strata-Management-owner-challenge-to-Greg-Nash-and-Pica-Group-18Dec2015
Nothing happened until 14 January 2016, when somebody on behalf of BCS Strata Management published
in this forum that they attempted to contact me and I was "unavailable". This was my response with
challenge to prove any communication with me:
BCS-Strata-Management-owner-challenge-to-Greg-Nash-and-Pica-Group-14Jan2016
My further evidence offered on 23 January 2016. No response from BCS Strata Management or Pica Group:
BCS-Strata-Management-owner-challenge-to-Greg-Nash-and-Pica-Group-23Jan2016
More evidence from me on 31 January 2016. No response from BCS Strata Management or Pica Group:
BCS-Strata-Management-owner-challenge-to-Greg-Nash-and-Pica-Group-31Jan2016
.. and even more evidence on 7 February 2016. No response from BCS Strata Management or Pica Group:
BCS-Strata-Management-owner-challenge-to-Greg-Nash-and-Pica-Group-7Feb2016
In spite of many open attempts to engage staff at BCS, none of them responded. In short,
full document with evidence of lack of action by BCS Strata Management and Pica Group at
ProductReview website:
BCS-Strata-Management-false-statements-at-ProductReview-and-absolute-lack-of-customer-service-for-Strata-Plan-SP52948
Numerous examples of evidence that emails with complaints are received by BCS staff (and NSW COO) but never
responded or attended to:
SP52948-BCS-Strata-Management-Examples-of-Staff-Receiving-Complaints-and-Not-Responding
COO of BCS Strata Management in NSW refused to reply more than 50 times over two years:
COO-BCS-Strata-Management-NSW-Persistent-Silence-Lack-of-Actions-2014-2016
These are emails sent to BCS Strata Management staff and managers over three years. No actions followed by them.
They contain repeated pleas to manage the complex in accordance with laws and with duty of care:
Pica-Group-and-BCS-Strata-Management-silence-to-respond-to-complaints-and-proven-mismanagement-issues-for-Strata-Plan-52948/
Evidence of how BCS Strata Management handles customer's enquiries and complaints (receive them but no replies):
SP52948-BCS-Strata-Management-Examples-of-Staff-Receiving-Complaints-and-Not-Responding
An attempt to get BCS staff to forward the complaints to Mr. Greg Nash in 2016 showed further determination
of BCS staff to ignore me and owners who support me:
REQUEST-from-SP52948-Owner-Forward-Document-to-Pica-Group-Managing-Director-Mr-Greg-Nash-on-12Nov2016
UPDATED-REQUEST-Forward-documents-to-Pica-Group-Managing-Director-Mr-Greg-Nash-and-process-Motions-for-AGM-or-EGM-2017-on-21Dec2016
This is how BCS Strata Management dealt with large strata plan for 16 years:
http://www.nswstratasleuth.id.au/BCS/
And these are photos of how complex at Macquarie Park looks currently:
http://www.nswstratasleuth.id.au/Macquarie-Gardens-photos/gallery/index.php?/category/48
and more photo evidence here:
http://www.nswstratasleuth.id.au/Macquarie-Gardens-photos/gallery/
An example of handing general meetings - in this case AGM in October 2016:
SP52948-AGM-or-EGM-2016-Motions-by-Lot-158-v11-with-proof-of-what-BCS-deliberately-excluded-on-19Oct2016
and how Motions are prepared for AGM 2017:
SP52948-AGM-or-EGM-2017-Motions-by-Lot-158-v3
Awaiting your overdue response. Just for the public note, here is how your staff helped with bullying me and the family:
SP52948-BCS-Strata-Management-persistent-bullying-of-owner-in-order-to-prevent-investigations-against-their-mismanagement
BCS is not shy of racial profiling and bullying too:
BCS-Strata-Management-Inciting-Religious-Intolerance-and-Discrimination
http://www.nswstratasleuth.id.au/Macquarie-Gardens-photos/gallery/index.php?/category/50
Seven times since year 2010, BCS Strata Management failed to provide access to strata financial documents,
as per PAID SSMA 1996 Section 108. A few examples:
SP52948-SSMA1996-S108-Document-Viewing-Undislosed-Files-BCS-Strata-Management-18Dec2015
SP52948-SSMA1996-S108-Document-Viewing-Undislosed-Files-17Nov2014
SP52948-Document-Viewing-SSMA-1996-S108-Peter-Bone-refused-access-to-files-for-CTTT-and-general-meeting-8Nov2013
SP52948-SSMA1996-S108-Document-Viewing-Undislosed-Files-BCS-Strata-Management-Nov2012
My complex took secret cash advance from Pica Group that was never disclosed to owners corporation,
and silently repaid back SIX months after the event.
SP52948-PICA-Creditor-Code-90906-undisclosed-cash-advance-repayment-25Mar2015
It is in public interest to show duty of care and that promise given on behalf of Mr. Greg Nash is
delivered.
Sincerely
SP52948 owner
