Investigative Journalism and Learning Hub - Fair Trading NSW ignored inquiries on three surveys without any details of allegedly resolved cases 9333507, 9526773, and 9562217 on 28 January 2019

From:	SP52948 owner
To:	Fair Trading NSW rep_nps@finance.nsw.gov.au
Subject:	REPEATED INQUIRY:Three NPS surveys without any details of the case resolutions 9333507, 9526773, and 9562217
Date:	28/1/19, 6:26 pm

To whom it may concern,

Action

• On 14 July 2017, The on Victor Dominello, Member for Ryde was contacted with what we alleged to be continuous, deliberate, premeditated serious mismanagement issues in strata plan SP52048.
  

• The Hon Victor Dominello, Member for Ryde, referred our concerns about SP52948 (mis)management to The Hon Matthew Kean MP, Minister for Innovation and Better Regulation as this matter fell within his portfolio responsibilities on 3 October 2017.

        Minister Kean asked NSW Fair Trading to consider our concerns and respond to us directly.

• NSW Fair Trading Reference 9125004 was initiated on or around 10 October 2017.

• The case was assigned to Mr. [name withheld].

• Since that time, massive amount of evidence was provided to NSW Fair Trading and number of attempts were made by us to get an official response and actions from the Department.

• Three emails with alleged resolutions to various cases were sent to me, with subject "How was your experience with NSW Fair Trading?", asking for our rating of your services.
  

        From address nsw-govt-fin-ser@au.customergauge.com two requests:

        18 May 2018, reference number 9333507

        19 October 2018, reference number 9526773

        From address FWD.5jr1kqk53q0o@opayq.com one request:

                23 November 2018, reference number 9562217

        We could not provide any evaluation because we had absolutely no information what was resolved and what these cases were related to.

Impact

The actions by strata managers and the Executive Committee not only caused significant financial losses to all owners, but as well directly threatened safety, increasing health risks (smoking near our rooms and the balcony, poor ventilation in bathroom and laundry, and well-being of my wife and me, so much so that two additional Police Events were generated for stalking, intimidation, and bullying by some of the staff employed by owners corporation, with direct tacit approval by strata managers and EC members (of which number are not valid to be members of the committee due to unpaid levies - evidence provided).

Poor management of the complex continues unabated.

Strata company acts as strata manager, Secretary, Treasurer, and Chairperson of the committee for the second year in a row and prevents owners from having access to full financials.

Desired Outcome

Your office is kindly asked to provide:

• Full details of what the three references were related to: 9333507, 9526773, and 9562217.

• An update of comprehensive investigation in NSW Fair Trading reference 9125004, including the outcome of investigation in relation to Police Event E65804633 (we claim that BCS Strata Management provided false information in Statutory Declaration to CTTT in April 2013, causing significant losses to owners corporation and ourselves).

Regards and thank you,