Welcome to the blog of NSW strata investigative journalism
BCS Strata Management is receiving number of serious customers' complaints both directly and at websites like:
The most comprehensive analysis of their work (BCS Epping Branch for large strata plan SP52948 at Macquarie Park) is:
Their ratings raise lot of questions, as shown by irrefutable evidence below.
In December 2022, ProductReview announced that BCS Strata Management was Award Winner for 2023. Let's analyse the 2022 data:
16 submissions by customers with Rating 1 (worst rating out of 5) in 2022
1 submission by customer with Rating 3 in 2022 (this owner orginally gave Rating 1 and then changed to Rating 3)
11 submissions by customers with Rating 5 (highest rating out of 5) in 2022
BCS Strata Management - Power of simple graph with a story at LinkedIn
Rating in July 2015
Rating in November 2015
Rating in March 2016
Then, an incredible effort to change the public perception happened at this site since May 2016...
Rating in August 2016
Rating in December 2016
Rating in January 2017
Rating in March 2017
Rating in December 2017
Rating in July 2018
Rating in November 2018
Rating in March 2019
Rating in late April 2019
Rating in late December 2019
Rating in March 2020
Rating in December 2020
Rating in March 2021
Rating in June 2021
Rating in January 2022
Rating on 31 January 2022
Rating on 14 May 2023
Rating on 6 April 2024
Rating on 16 March 2025
Simple questions to ask are:
Do these owners with sudden positive comments get full accounting details at least once a year (and I mean full accounting, not one-page balance sheet that is often manipulated),
Do they have proper long-term sinking fund based on thorough assessments of maintenance?
Are repairs done efficiently and without repetitive attempts?
Are all owners treated equally?
Do any owners receive undeclared benefits from BCS?
Do all major repairs and contract renewals run through competitive tenders?
Were these owners approached by BCS staff to write positive review?
BCS Strata Management is not shying away to even get ratings from sub-contractors instead of customers.
An example of a review removed from ProductReview website due to breach of posting guidelines.
For those who do not have time to research it themselves, here are some selective comments (quoted as per customer's own statements) from ProductReview website (screenshots obtained under Australian fair dealing for the purpose of research, study, investigative journalism in area of strata events and compliance with strata regulations):
Year 2025
BCS-Strata-Management-do-not-utilise-customer-complaint-productreview.com.au-17Feb2025.webp
BCS-Strata-Management-extremely-disappointing-customer-complaint-productreview.com.au-2Mar2025.webp
Year 2024
BCS-Strata-Management-bad-rating-customer-complaint-productreview.com.au-18Dec2024.webp
BCS-Strata-Management-stay-away-at-any-cost-customer-complaint-productreview.com.au-20Oct2024.webp
BCS-Strata-Management-Community-Hub-useless--customer-complaint-productreview.com.au-18Oct2024.webp
BCS-Strata-Management-beyond-dreadful-customer-complaint-productreview.com.au-12Sep2024.webp
BCS-Strata-Management-absolutely-useless-customer-complaint-productreview.com.au-12Jul2024.webp
BCS-Strata-Management-dont-use-them-customer-complaint-productreview.com.au-30May2024.webp
BCS-Strata-Management-absolutely-bollocks-customer-complaint-productreview.com.au-18Apr2024.webp
BCS-Strata-Management-terrible-service-customer-complaint-productreview.com.au-3Apr2024.webp
BCS-Strata-Management-absolutely-pathetic-customer-complaint-productreview.com.au-14Feb2024.webp
BCS-Strata-Management-the-worst-strata-manager-customer-complaint-productreview.com.au-1Feb2024.webp
BCS-Strata-Management-absolutely-useless-customer-complaint-productreview.com.au-23Jan2024.webp
Year 2023
BCS-Strata-Management-stay-away-from-BCSsystem-customer-complaint-productreview.com.au-9Aug2023.webp
BCS-Strata-Management-terrible-customer-complaint-productreview.com.au-25May2023.webp
Year 2022
BCS-Strata-Management-do-not-touch-BCS-customer-complaint-productreview.com.au-19Nov2022.webp
BCS-Strata-Management-terrible-service-avoid-customer-complaint-productreview.com.au-29Jul2022.webp
BCS-Strata-Management-very-disappointed-customer-complaint-productreview.com.au-11Jul2022.webp
BCS-Strata-Management-dodgy-and-unresponsive-customer-complaint-productreview.com.au-9Jul2022.webp
BCS-Strata-Management-do-not-use-this-company-customer-complaint-productreview.com.au-11Mar2022.webp
BCS-Strata-Management-disgusted-customer-complaint-productreview.com.au-10Mar2022.webp
Year 2021
BCS-Strata-Management-strata-breach-customer-complaint-productreview.com.au-14Oct2021.webp
BCS-Strata-Management-appalling-customer-complaint-productreview.com.au-15Sep2021.webp
BCS-Strata-Management-BR-worst-strata-manager-customer-complaint-productreview.com.au-24Aug2021.webp
BCS-Strata-Management-absolutely-appalling-customer-complaint-productreview.com.au-2Aug2021.webp
BCS-Strata-Management-extremely-poor-service-customer-complaint-productreview.com.au-14Jul2021.webp
BCS-Strata-Management-pathetic-customer-complaint-productreview.com.au-2Jul2021.webp
BCS-Strata-Management-costs-you-money-customer-complaint-productreview.com.au-17Jun2021.webp
BCS-Strata-Management-non-responsive-customer-complaint-productreview.com.au-5Jun2021.webp
BCS-Strata-Management-avoid-at-all-costs-customer-complaint-productreview.com.au-16Mar2021.webp
BCS-Strata-Management-useless-customer-complaint-productreview.com.au-5Mar2021.webp
BCS-Strata-Management-ignoring-you-all-time-customer-complaint-productreview.com.au-26Feb2021.webp
BCS-Strata-Management-unresponsive-and-rude-customer-complaint-productreview.com.au-16Feb2021.webp
BCS-Strata-Management-absolutely-useless-customer-complaint-productreview.com.au-21Jan2021.webp
Year 2020
BCS-Strata-Management-no-response-from-BCS-customer-complaint-productreview.com.au-19Dec2020.webp
BCS-Strata-Management-months-of-stonewalling-customer-complaint-productreview.com.au-18Oct2020.webp
BCS-Strata-Management-BCS-management-complaint-productreview.com.au-13Oct2020.webp
BCS-Strata-Management-such-a-torture-Hawthorn-customer-complaint-productreview.com.au-25Sep2020.webp
BCS-Strata-Management-just-fired-them-customer-complaint-productreview.com.au-25Jul2020.webp
BCS-Strata-Management-poor-service-customer-complaint-productreview.com.au-7Mar2020.webp
Year 2019
BCS-Strata-Management-no-response-customer-complaint-productreview.com.au-14Dec2019.webp
BCS-Strata-Management-run-for-the-hills-customer-complaint-productreview.com.au-12Nov2019.webp
BCS-Strata-Management-stay-away-customer-complaint-productreview.com.au-10Nov2019.webp
BCS-Strata-Management-really-disappointed-customer-complaint-productreview.com.au-8Nov2019.webp
BCS-Strata-Management-I-am-so-glad-we-got-out-customer-complaint-productreview.com.au-5Oct2019.webp
BCS-Strata-Management-lack-of-accountability-customer-complaint-productreview.com.au-3Sep2019.webp
BCS-Strata-Management-shocking-service-customer-complaint-productreview.com.au-23Jul2019.webp
BCS-Strata-Management-terrible-service-customer-complaint-productreview.com.au-13Apr2019.webp
BCS-Strata-Management-terrible-service-customer-complaint-productreview.com.au-10Jan2019.webp
Year 2018
BCS-Strata-Management-never-responds-Epping-customer-complaint-productreview.com.au-12Nov2018.webp
BCS-Strata-Management-worst-strata-customer-complaint-productreview.com.au-24Oct2018.webp
BCS-Strata-Management-appaling-service-complaint-productreview.com.au-20Aug2018.webp
BCS-Strata-Management-BCS-consistent-form-complaint-productreview.com.au-11Aug2018.webp
BCS-Strata-Management-horrible-and-incompetent-company-complaint-productreview.com.au-2Jul2018.webp
BCS-Strata-Management-wish-this-could-be-0-stars-complaint-productreview.com.au-5Jul2018.webp
BCS-Strata-Management-needs-improvement-complaint-productreview.com.au-29Jun2018.webp
BCS-Strata-Management-could-be-better-complaint-productreview.com.au-25Jun2018.webp
BCS-Strata-Management-hopeless-and-rude-complaint-productreview.com.au-22Jun2018.webp
Year 2017
BCS-Strata-Management-very-disappointed-customer-complaint-productreview.com.au-22Oct2017.webp
BCS-Strata-Management-legal-action-customer-complaint-productreview.com.au-19Oct2017.webp
BCS-Strata-Management-extremely-poor-service-customer-complaint-productreview.com.au-1Mar2017.webp
BCS-Strata-Management-service-is-now-terrible-customer-complaint-productreview.com.au-19Feb2017.webp
BCS-Strata-Management-100-Shades-of-Bad-customer-complaint-productreview.com.au-29Jan2017.webp
BCS-Strata-Management-100-Shades-of-Bad-customer-complaint-productreview.com.au-part-2-3Feb2017.webp
BCS-Strata-Management-100-Shades-of-Bad-customer-complaint-productreview.com.au-part-3-3Feb2017.webp
BCS-Strata-Management-100-Shades-of-Bad-customer-complaint-productreview.com.au-part-4-3Feb2017.webp
BCS-Strata-Management-100-Shades-of-Bad-customer-complaint-productreview.com.au-part-5-4Feb2017.webp
BCS-Strata-Management-100-Shades-of-Bad-customer-complaint-productreview.com.au-part-6-4Feb2017.webp
BCS-Strata-Management-100-Shades-of-Bad-customer-complaint-productreview.com.au-part-7-4Feb2017.webp
BCS-Strata-Management-100-Shades-of-Bad-customer-complaint-productreview.com.au-part-8-5Feb2017.webp
BCS-Strata-Management-100-Shades-of-Bad-customer-complaint-productreview.com.au-part-9-5Feb2017.webp
BCS-Strata-Management-Terrible-Communication-customer-complaint-productreview.com.au-29Jan2017.webp
BCS-Strata-Management-worst-strata-managers-customer-complaint-productreview.com.au-15Jan2017.webp
Year 2016
BCS-Strata-Management-Exam-failed-OC-Manager-customer-complaint-productreview.com.au-7Nov2016.webp
BCS-Strata-Management-one-of-the-worst-customer-complaint-productreview.com.au-24Nov2016.webp
BCS-Strata-Management-not-responsible-and-rude-customer-complaint-productreview.com.au-1Jun2016
BCS-Strata-Management-very-bad-strata-management-customer-complaint-productreview.com.au-30May2016
BCS-Strata-Management-very-bad-service-customer-complaint-productreview.com.au-14Mar2016.webp
BCS-Strata-Management-rubbish-company-customer-complaint-productreview.com.au-26Feb2016
BCS-Strata-Management-asbestos-in-building-customer-complaint-productreview.com.au-28Jan2016
BCS-Strata-Management-useless-customer-complaint-productreview.com.au-11Jan2016
Year 2015
BCS-Strata-Management-terrible-avoid-horrible-rude-customer-complaint-productreview.com.au-13Nov2015
BCS-Strata-Management-bad-customer-complaint-productreview.com.au-1Nov2015
BCS-Strata-Management-rotten-to-the-core-customer-comment-productreview.com.au-18Sep2015
BCS-Strata-Management-hopeless-customer-complaint-productreview.com.au-1Jul2015
BCS-Strata-Management-one-star-too-much-customer-complaint-productreview.com.au-11Mar2015
BCS-Strata-Management-one-star-is-too-high-customer-complaint-productreview.com.au-17Feb2015
BCS-Strata-Management-incompetent-customer-complaint-productreview.com.au-19Jan2015
Year 2014
BCS-Strata-Management-corrupt-beyond-repair-customer-complaint-productreview.com.au-17Nov2014
BCS-Strata-Management-waste-of-money-and-time-customer-complaint-productreview.com.au-11Oct2014
BCS-Strata-Management-avoid-avoid-avoid-customer-complaint-productreview.com.au-13Aug2014
BCS-Strata-Management-strata-mismanagement-customer-complaint-productreview.com.au-5May2014
Year 2013
BCS-Strata-Management-avoid-at-all-costs-customer-complaint-productreview.com.au-16Dec2013
BCS-Strata-Management-use-them-at-own-risk-customer-complaint-productreview.com.au-15Dec2013
BCS-Strata-Management-super-slow-customer-complaint-productreview.com.au-29Nov2013
BCS-Strata-Management-really-bad-customer-complaint-productreview.com.au-10Sep2013
BCS-Strata-Management-truly-terrible-customer-complaint-productreview.com.au-23Jul2013
BCS-Strata-Management-total-joke-customer-complaint-productreview.com.au-12Jul2013
BCS-Strata-Management-absolutely-woeful-customer-complaint-productreview.com.au-4Jul2013
BCS-Strata-Management-useless-customer-complaint-productreview.com.au-3Jun2013
BCS-Strata-Management-bull-service-customer-complaint-productreview.com.au-13May2013
Year 2012
BCS-Strata-Management-just-awful-customer-complaint-productreview.com.au-9Nov2012
BCS-Strata-Management-very-ordinary-customer-complaint-productreview.com.au-10Sep2012
BCS-Strata-Management-dodgy-business-practices-customer-complaint-productreview.com.au-27Jul2012
BCS-Strata-Management-terrible-avoid-them-customer-complaint-productreview.com.au-29May2012
BCS-Strata-Management-dodgy-dealings-customer-complaint-productreview.com.au-13Feb2012
Year 2011
BCS-Strata-Management-avoid-at-all-costs-customer-complaint-productreview.com.au-19Oct2011
BCS-Strata-Management-terrible-customer-complaint-productreview.com.au-1Apr2011
BCS-Strata-Management-terrible-customer-complaint-productreview.com.au-15Mar2011
BCS-Strata-Management-terrible-customer-complaint-productreview.com.au-8Feb2011
BCS-Strata-Management-terrible-customer-complaint-productreview.com.au-24Jan2011
Year 2010
BCS-Strata-Management-terrible-customer-complaint-productreview.com.au-8Apr2010
Year 2009
BCS-Strata-Management-terrible-customer-complaint-productreview.com.au-23Sep2009
BCS-Strata-Management-terrible-customer-complaint-productreview.com.au-3Sep2009
BCS-Strata-Management-terrible-customer-complaint-productreview.com.au-3Aug2009
BCS-Strata-Management-terrible-customer-complaint-productreview.com.au-2Aug2009
BCS-Strata-Management-terrible-customer-complaint-productreview.com.au-21Mar2009
Year 2008
BCS-Strata-Management-terrible-customer-complaint-productreview.com.au-12Dec2008