Investigative Journalism and Learning Hub - BCS Strata Management and Pica Group silent about criminal investigation for suspected false statements in Statutory Declaration to CTTT Case SCS 12/32675 and four insurance claims by their strata managers on 5 July 2018

Hi,

I am afraid I need to remind you of your duties and responsibilities again. Silence is not an option.

Please refer to attachments, part of a larger body of files I have submitted for serious investigation.

Your co-operation is highly anticipated and welcome.

Regards,

On 13/02/18 20:07, SP52948 owner wrote:

Hi,

Thank you for the reply. I know what documents the new strata agency has. Its Director Mr. Robert Crosbie was a staff member of Pica Group, whilst its strata manager Mr. Simon Wicks worked at BCS Strata Management and had poor reputation when he managed our complex in 2011.

It seems the received response from Pica Group did not address my direct questions. Rather, it deflected them:

a) What was the outcome of alleged investigations by your previous CEO and Managing Director Mr. Greg Nash as publicly promised on 9 December 2015?

b) Why was I never contacted since leaving the voice mail on his phone on 18 December 2015?

c) Why did BCS Strata Management fail to provide access to strata files in five document searches in period 2012 to 2016?

Customer relationship is not based on promises, but genuine actions.

Sincerely,

On 13/02/18 12:18, PICAGroup wrote:

All our records were handed over to the new strata managing agent and so document requests should be dealt with through them.

PICA Group

From: SP52948 owner
Sent: Monday 12 February 2018 6:05 PM
To: PICAGroup picagroup@picagroup.com.au
Subject: Re: HIGH PRIORITY CONFIDENTIAL REQUEST: Immediate access to eight SP52948 files

Thank you for the response.

Here are the requested details. All document searches were fully paid by me on time:

a) Document search as per SSMA 1996 S108 on 12 November 2012:

Mr. Paul Banoob
Mr. Peter Bone

b) Document search as per SSMA 1996 S108 on 17 October 2013:

Mr. Paul Banoob
Mr. Peter Bone

c) Document search as per SSMA 1996 S108 on 17 November 2014:

Mr. Billy Cheung
Mr. Russell Young

d) Document search as per SSMA 1996 S108 on 18 December 2015:

Mr. Mike Smythe
Mr. Gary Mills

e) Follow-up to document search in January 2016:

Mr. Mike Smythe
Mr. Gary Mills

Regards and thank you,


On 12/02/18 08:36, PICAGroup wrote:

Hi

Are you able to let us know who your previous strata manager was so that we can forward your enquiry to your strata manager?

Kind regards,

PICA Group

Level 27, 66-68 Goulburn Street, Sydney NSW 2000

Locked Bag 22, Haymarket NSW 1238

On 11/02/18 11:12, SP52948 owner wrote:

To whom it may concern.

Pica Group and BCS Strata Management state they are genuinely interested in good customer service.

This has been provided first hand by CEO and Director of Pica Group, Mr. Greg Nash, on 9 December 2015 (refer to attached image). I followed up on that offer multiple times (including a message on his phone on 18 December 2015 and so far, no response has been received).

BCS Strata Management was engaged in a contract with the complex I live in, and during this time I requested access to the strata files a total of four times. On 19 October 2016 when the contract with BCS Strata Management ended, I continued my request which resulted in incurring a cumulative personal cost of around $2,500.00. These fees were paid directly to BCS Strata Management. While a voluminous amount of files were provided between both BCS and the new strata management company not all were made available to me.

As part of this original document request and for this to be finalised, could you please search for the following eight emails and provide them to me:

1. Email from Solicitor Mr. Adrian Mueller to Branch Manager Mr. Paul Banoob dated 5 July 2012 at 04:41 pm
2. Email from Branch Manager Mr. Paul Banoob to Strata Manager Mr. Garry Webb dated 5 July 2012 at 04:57 pm
3. Email to EC members and one staff member at BCS Strata Management from Strata Manager Mr. Garry Webb dated 6 July 2012 at 08:32 am
4. Email to EC members and two staff members at BCS Strata Management from Chairperson dated 6 July 2012 at 12:48 pm
5. Email to EC members and two staff members at BCS Strata Management from Chairperson dated 9 July 2012 at 10:18 pm
6. Email from Solicitor Mr. Adrian Mueller to Mr. Peter Bone dated 16 July 2012 at 6:52 pm
7. Email from Mr. Peter Bone to Solicitor Mr. Adrian Mueller dated 25 July 2012 at 2:13 pm
8. Email from BCS Strata Management staff member Ms. Debbie Downes to EC members dated 16 April 2013 at 1:52 pm

The emails can be sent to me at the following email address: [undisclosed]

Alternatively, a USB containing the emails can be posted to my home address: [undisclosed]

I would appreciate if a prompt reply were received to resolve this matter as soon as possible.

Regards and thank you,

• BCS-Strata-Management-affidavit-1-CHU-Insurance-forced-SP52948-to-repay-$8,800.00-four-years-after-the-claim-March2017.webp
• BCS-Strata-Management-affidavit-2-Peter-Bone-signed-CTTT-Statutory-Declaration-with-alleged-signature-of-Solicitor-Adrian-Mueller-19Apr2013.webp
• BCS-Strata-Management-affidavit-3-Paul-Banoob-allegedly-signed-Standard-Costs-Agreement-with-Solicitor-Adrian-Mueller-on-17Jul2012-but-document-generated-after-CTTT-Hearing-on-16Apr2013-and-never-presented-to-CTTT.webp
• BCS-Strata-Management-affidavit-4-Solicitor-Adrian-Mueller-presented-unsigned-Standard-Costs-Agreement-to-CTTT-on-29Jul2013-signature-by-BCS-Strata-Management-missing.webp
• BCS-Strata-Management-affidavit-5-BCS-Strata-Management-submitted-unsigned-Standard-Costs-Agreement-with-Solicitor-Adrian-Mueller-to-CHU-Insurance-after-secret-change-of-insurance-policy-on-28Aug2012-signature-by-BCS-Strata-Management-missing.webp